rmi cUSTOM iRON :: Sales Terms
Before conducting any business with RMI Custom Iron, all of the following must be read and agreed to.
Satisfaction Gaurantee
We’re here to help:
If you have already purchased from RMI Custom Iron, we’d like to thank you for your business and patronage. We sincerely apologize if you have encountered any mishaps with our products; please contact our support team at Info@RMICustom.com so that we can better address any concerns you may have and quickly help solve the issue. NOTE: RMI Custom Iron gates & fences are both American hand built and therefore may occasionally contain small cosmetic imperfections. RMI Custom Iron products may vary slightly from their online images and photos.
Returns & Shipping Policy
Product Returns:
Your satisfaction is important to us. We stand behind all of RMI Custom Iron products and we have always provided strong gates with first class customer service. Our gates are manufactured by experienced craftsmen and then quality inspected before being professionally built and shipped. If you are not completely satisfied, return your purchase within 45 days for a refund or repair. Items must be returned, by the purchaser, within 45 days with all items in good condition. Items cannot be returned after they have been attempted to be installed and RMI Custom Iron is not responsible for any damages caused during an installation. RMI Custom Iron reserves the right to examine all returned goods for damage prior to refund. Refunds will not include any shipping costs. Due to RMI Custom Iron’ vast range of custom product sizes and designs, on top of the high quality material that RMI Custom Iron uses, there is a 25% restocking fee for all returned gate and fence materials. RMI Custom Iron is not responsible for any defective electrical equipment. All problems with electrical equipment must be dealt directly with its manufacturer. RMI Custom Iron is not responsible for any delivery logistics once our products leave our workshop. Delivery dates and times cannot be set. RMI Custom Iron is not responsible for any truck lift-gate or other accessorial charges required at the shipping destination. RMI Custom Iron is not responsible for any product damages once the Proof Of Delivery receipt has been signed; so DO NOT sign the delivery receipt until the delivered products have been unpacked, inspected, and verified of no visible or concealed damages. Shipping costs are not z for orders outside of the contiguous United States. If you have a preferred LTL freight carrier, please let us know before you receive tracking information; else your order will most likely be fulfilled by FedEx, UPS, XPO, DHE, YRC, Estes, Reddaway, or RoadRunner.
Warranty Information
Gates & Fencing:
We offer a lifetime limited warranty on the structural integrity of all RMI Custom Iron gate and fence materials subject to normal wear and tear. All of our gates come with a long lasting, low maintenance powder coating, with a weather resistance powder coat primer.
Automation:
RMI Custom Iron is not the manufacturer of any automation, or electrical products, sold and therefore is not responsible for any malfunctions that respective hardware may encounter. Any related issues must be dealt directly with the product’s manufacturer.
Rust Disclaimer:
Some minor weeping of rust from tiny crevices not reached by the powder coat finish is normal and may occur after rain. Such rust is not structurally damaging and may be controlled by the application of black or clear silicone caulk.